Privacy Policy

1. Introduction

HearLink LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you use our tinnitus management platform, Auralis ("the Platform"). By using Auralis, you consent to the data practices described herein.

2. Information We Collect

2.1. Information You Provide Directly

We collect information that you provide directly, including:

• Account Data: Name, email address, and login credentials.
• Wellness Assessments: Responses to tinnitus surveys (such as the Tinnitus Handicap Inventory (THI) or Tinnitus Functional Index (TFI)), sleep logs, personal reflections, and self-reported progress notes.
• Payment Data: If you purchase a premium program, we collect transaction details. Note: We do not store your full credit card number or sensitive financial details. All financial transactions are processed by third-party providers (e.g., Stripe, PayPal, Apple Pay).

2.2. Automatically Collected Data

We may automatically collect certain technical data, such as your browser type, device model, operating system, and IP address, to maintain platform functionality and security. We use cookies or similar technologies to manage your login session and analyze platform performance.

3. Use of Information

HearLink LLC uses your information to:

• Deliver the Program: Provide the 8-week curriculum, audio tools, and personalized tracking dashboards.
• Improvement: Analyze user engagement to refine our therapeutic content.
• Aggregated Research: We may use de-identified, aggregated data (such as average improvements in THI scores across all users) for internal research, marketing claims, or platform validation. This data cannot be used to identify you personally.

4. Third-Party Content and Services

The Platform may embed links to third-party resources. Additionally, we utilize trusted third-party vendors for specific functions:

• Payment Processing: To securely handle billing.
• Email Delivery: To send course materials.

These vendors have access to personal data only as needed to perform their functions and are obligated to maintain its confidentiality.

5. Data Sharing and Disclosure

We do not sell, lease, or trade your personal identifiable information (PII). We disclose personal information only when necessary to:

• Comply with legal obligations (e.g., subpoenas).
• Enforce our Terms of Service.
• Protect the rights and safety of HearLink LLC, our users, or the public.

6. Data Security

We employ robust administrative, technical, and physical safeguards (including encryption for sensitive data) to protect your personal data against unauthorized access. While we take reasonable steps to protect your information, no digital transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

Personal data is retained only for as long as necessary to provide services (including "Lifetime Access" where applicable), fulfill the purposes outlined in this Policy, or comply with applicable law.

Deletion: You may request deletion of your account and associated data at any time by contacting us. Deleted data is removed from active systems immediately and from backups within 90 days.

8. International Data Transfers

Your information may be processed or stored in countries other than your own (primarily the United States). By using Auralis, you consent to such transfers, subject to appropriate legal safeguards.

9. User Rights

You may access, correct, or delete your personal information, or withdraw consent for marketing communications, by contacting us at support@hearlink.com.

GDPR & CCPA: Requests regarding data portability or the "Right to be Forgotten" will be verified and processed in accordance with applicable regulations (GDPR for EU users, CCPA for California residents).

10. Children's Privacy

Auralis is intended for adults aged eighteen (18) or older. We do not knowingly collect data from minors. If we become aware that personal information has been collected from a child under 18, it will be promptly deleted.

11. Updates to This Policy

We may modify this Privacy Policy periodically to reflect changes in our services or legal requirements. Any revisions will be posted on our website with the updated effective date. Continued use of Auralis constitutes acceptance of the revised terms.

12. Regulatory Classification (Wellness Data)

Auralis is a general wellness and educational platform.

• Not HIPAA: We are not a "covered entity" under the Health Insurance Portability and Accountability Act (HIPAA).
• Consumer Data: Information processed by Auralis (including tinnitus scores) is treated as consumer wellness data, not medical records. We apply high security standards to this data, but it does not carry the same legal protections as medical records held by a doctor or hospital.

13. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

HearLink LLC

Email: support@hearlink.com