Privacy Policy

1. Introduction

HearLink ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you use our tinnitus management and wellness platform ("the Platform"). By using HearLink, you consent to the data practices described herein.

2. Information We Collect

We collect information that you provide directly, such as your name, email address, login credentials, and information related to tinnitus wellness assessments including Tinnitus Handicap Inventory (THI) responses, personal reflections, or self-reported progress. This data is accessed solely for display and self-tracking within your dashboard and is not shared externally or stored beyond your user account history.

We may automatically collect certain technical data, such as your browser type, device information, and IP address, to maintain platform functionality and security. Cookies or similar technologies may be used to manage sessions and analyze anonymized usage patterns.

3. Use of Information

HearLink uses your information to deliver and personalize your experience on the Platform, provide educational and self-management resources, communicate updates, ensure operational integrity, and comply with applicable laws. We do not sell or lease your data. Any information collected is used strictly to support your wellness experience and improve platform performance.

4. Third-Party Content and External Links

The Platform may provide access to or embed links to third-party websites, articles, or videos intended to enhance your tinnitus education. These materials are not owned, maintained, or controlled by HearLink, and their inclusion does not imply endorsement. We are not responsible for the accuracy, content, privacy practices, or security of any third-party site. You are encouraged to review the privacy policies of any external resources you visit.

5. Data Sharing and Disclosure

We do not disclose personal information except when necessary to comply with legal obligations, enforce our Terms of Service, or operate the Platform through trusted service providers.

6. Data Security

We employ robust administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, or disclosure. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Personal data is retained only for as long as necessary to provide services, fulfill the purposes outlined in this Policy, or comply with applicable law. You may request deletion of your account and associated data at any time by contacting us. Data that is deleted from active systems will be removed from backups within a reasonable period, typically within ninety (90) days.

8. International Data Transfers

Your information may be processed or stored in countries other than your own. By using HearLink, you consent to such transfers, subject to appropriate legal safeguards, including Standard Contractual Clauses under applicable data protection laws.

9. User Rights

You may access, correct, or delete your personal information, withdraw consent, or request a copy of your data by contacting us at support@hearlink.com. Requests will be verified and processed in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

10. Children's Privacy

HearLink is intended for adults aged eighteen (18) or older. We do not knowingly collect data from minors. If we become aware that personal information has been collected from a child under 18, it will be promptly deleted.

11. Updates to This Policy

We may modify this Privacy Policy periodically. Any revisions will be posted on our website with the updated effective date. Continued use of HearLink constitutes acceptance of the revised terms.

12. Regulatory Classification

HearLink is a general wellness and educational platform, not a medical device or healthcare provider. It does not process or store medical records and is not subject to the Health Insurance Portability and Accountability Act (HIPAA) or FDA medical device regulations. All information processed by HearLink is treated as consumer wellness data.

13. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

HearLink

Email: support@hearlink.com